Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

• Initiate the return online or on call within 10 days of receiving the products.
• Not more than 5KG rice should be used from the returning rice bag.
• Rice to be returned should be in the same original rice bag in which the order was delivered.

Several types of goods are exempt from being returned. Goods such as edible oil, flour and pulses cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We also accept exchange if you would want to exchange your order with other products based on availability.

Need help?

Contact us at [email protected] for questions related to refunds and returns.